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AI Training & Brand Voice

Setting guardrails — what the AI must never say

5 min read

Block competitor names, unauthorised promises, off-topic subjects and specific phrases.

  1. 1Go to AI Training → AI Guardrails
  2. 2Enable pre-built rules (no competitor names, no unauthorised discounts, no medical advice, no shipping promises)
  3. 3Add keywords to each rule (e.g. competitor brand names)
  4. 4Add exact phrases the AI must never say
  5. 5Create custom rules with your own triggers and responses
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