Set up AI support in 10 minutes
A step-by-step guide to getting your AI customer support inbox live. No technical knowledge needed.
Create your Taskra account
Sign up with your email and password. No credit card required — your 7-day free trial starts when you connect a store.
- ✓Use the same email as your Shopify admin for easiest setup
- ✓Your password must be at least 8 characters
Connect your Shopify store
Enter your Shopify store URL (e.g. mystore.myshopify.com). Taskra redirects you to Shopify to approve the app, then automatically imports your products, policies, and store metadata.
- ✓You'll need to be logged into your Shopify admin
- ✓Taskra only requests read access — it can't modify your store
- ✓Products import within 30 seconds for most stores
Train the AI on your brand
Review the imported data and add your brand voice, custom FAQs, shipping policy, and returns policy. The more context you give, the better the AI performs.
- ✓Write your brand voice as if describing how you talk to customers
- ✓Add your top 10–15 most common questions as FAQs
- ✓Include your shipping times, costs, and any free shipping thresholds
Choose a plan
Pick Starter (£9/mo), Growth (£19/mo), or Agency (£59/mo). All plans include a 7-day free trial and 3 months of intro pricing.
- ✓Start with Starter if you have one store and < 500 messages/month
- ✓Growth is best for most sellers — unlimited replies and analytics
- ✓You can upgrade or downgrade at any time from your billing page
Set up your channels
Taskra supports email (forward your support inbox) and live chat (embed a widget on your store). More channels coming soon.
- ✓For email: Set up a forwarding rule from your support email to your Taskra inbox address
- ✓For live chat: Copy the embed code from Settings > Widget and paste it into your Shopify theme
Review AI replies, then go autopilot
Start with manual review — check each AI reply before it's sent. Once you're confident the AI sounds like you, enable Autopilot mode. The AI will send replies automatically when confidence is above 80%.
- ✓Most sellers enable autopilot within 2–3 days
- ✓You can always override or regenerate any reply
- ✓Escalated messages (low confidence) still require your review
Common questions
How long does setup take?⌄
Most sellers are fully set up in 10–20 minutes. The longest part is writing your FAQs, but you can always add more later.
What if the AI gets something wrong?⌄
The AI uses a confidence scoring system. When it's not sure, it flags the message for your review instead of sending. You can also regenerate replies with different tones.
Can I use Taskra with a non-Shopify store?⌄
Not yet. Shopify is our primary integration. Amazon, Etsy, WooCommerce, and more are on our roadmap.
Is my data secure?⌄
Yes. Shopify access tokens are encrypted with AES-256-GCM. All webhooks use HMAC signature verification. We never share your data with third parties.
What happens after the free trial?⌄
Your plan continues at the intro price for 3 months, then moves to standard pricing. You'll get reminder emails before the price changes. Cancel any time.
Ready to get started?
Follow this guide and your AI inbox will be live in minutes.
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