Understanding escalations

5 min read

When and why Taskra flags a message for human review — and how to handle them.

Triggers: complaints, refund requests, low confidence, sentiment swings, custom rules
Find escalated messages in /inbox with the orange "Review" pill
Handle one: read the AI draft, edit if needed, click Send — or write your own
Reduce escalation rate by adding to your training (FAQs, brand voice, custom instructions)