Free Order Tracking
Message Generator

What the order tracking message generator does

Creates ready-to-send WISMO replies and order-status messages for email and chat. Pick processing, shipped, delivered or delayed, add carrier and tracking details, and get professional templates in seconds.

Built for the #1 ecommerce support ticket type — “Where is my order?” — so you stop rewriting the same reply dozens of times per week.

How to use it

1) Select order status. 2) Add carrier, tracking URL and estimated delivery if you have them. 3) Pick tone. 4) Generate, then personalise order numbers and dates before sending.

Unlock once with your email for unlimited generations. Copy into Gmail, Shopify Inbox, Gorgias, Zendesk or live chat.

When merchants need it

Launch week volume spikes, holiday shipping crunch, or any store still answering WISMO manually. Solo founders and small teams get the most value — one good template saves hours when pasted into every similar ticket.

WISMO reply best practices

Never guess — if status is unknown, say you are checking and give a realistic follow-up time. Include tracking links as plain URLs or hyperlinks. For delays, acknowledge frustration first, then explain cause and new ETA.

Taskra automates this entirely: it reads live Shopify order status and sends accurate tracking replies 24/7 without copy-paste.

Platform-specific tips

Shopify Inbox and email: use the longer email template with full order context. Live chat and SMS: use the shorter variant. Delayed shipments: switch to empathetic or apologetic tone and offer a concrete next step (refund option, replacement, or expedited reship).