Taskra answers customers on WhatsApp Business, Instagram, and Facebook Messenger with the same store-trained AI that drafts email. All three channels are included on Lite. Replies count toward your monthly AI credits.
What you need from Meta
You connect each channel with IDs and tokens from Meta for Developers. Taskra stores them encrypted on your store. The public webhook is already live at api.taskra.ai — you do not send a test message to a customer when you connect.
- WhatsApp: Phone Number ID and a permanent access token. WhatsApp Business Account ID is optional.
- Instagram: Facebook Page ID plus a Page access token with Instagram messaging, on a Page linked to your Instagram professional account.
- Messenger: the Facebook Page customers already message, plus a Page access token with pages_messaging.
Connect in the dashboard or Shopify app
- 1Open Settings → Integrations (web) or Channels in the Shopify app.
- 2Choose WhatsApp, Instagram, or Messenger and paste the IDs and token.
- 3Click Connect, then Verify connection. Taskra checks the token without texting a shopper.
- 4Open Inbox Copilot. New messages show a channel badge. Generate a draft or turn on autopilot.
How replies work
Inbound texts and DMs land in Inbox Copilot next to email. The AI looks up products, policies, and order status in Shopify, then drafts in your brand voice. When autopilot is on, Taskra sends on the same channel the customer used. When it is off, drafts wait in AI Drafts until you send.
Lite, credits, and live chat
Social channels do not require Plus. Lite includes 500 AI replies a month across email, chat, WhatsApp, Instagram, and Messenger. Widget live chats stay on the Live Chat page — Inbox Copilot is for email and Meta channels.