Reviews are sales copy you do not control. A two-star “arrived late” with no merchant reply tells the next buyer you disappeared. An AI review response is a first draft you edit — not a published comment you never read.
What a good reply does
- Thanks the reviewer by name when you have it
- Restates the specific issue (late courier, wrong size) so it does not sound templated
- Offers a next step: replacement, refund path, or a private email
- Stays short on 5-star reviews — nobody wants a paragraph of marketing
Use the free review response generator for one-off drafts, or the in-app Reviews page when you want requests and replies in the same workflow.
Do not argue in public
Guardrails should stop the model from blaming the customer. If the review is unfair, acknowledge the experience and take the dispute to email. Future buyers read tone more than they read your side of the story.
Frequently asked questions
Should every review get a reply?
Public reviews yes — especially 1–3 stars. A short, specific reply helps the next shopper as much as the reviewer.
Can Taskra send review request emails?
Yes. Review booster can request a review after delivery and help you respond when ratings come in.