A pretty chart that nobody acts on is decoration. Support analytics should tell you which questions to add to training, which policies confuse shoppers, and whether autopilot is earning its keep.
The numbers that matter
- Messages handled and AI resolution rate
- Average response time (seconds, not business days)
- Positive vs negative sentiment in the period you pick
- Top question categories — WISMO, sizing, returns, payments
- Complaints with a suggested fix, not just a red count
Taskra’s Analytics page is built around those views, including date ranges so a sale week does not get averaged into a quiet Tuesday.
From insight to training
If “Do you ship to the EU?” is in the top five every week, put a clear EU shipping paragraph in the store policy and resync. Analytics without a training loop is a report you ignore.
New to the charts? Read reading your analytics.
Frequently asked questions
What should I watch first?
Resolution rate, average response time, and the top question list. Those three tell you if AI is helping and what to add to training.
Does Taskra show negative sentiment?
Yes. Analytics include positive and negative sentiment plus complaint themes with suggested fixes.