The useful question is not “should AI send email?” It is “which emails is it allowed to send without me?” Review mode and autopilot are the two answers Taskra gives you.
Review mode
Every draft waits. You skim, edit, send. This is the right default for week one, a new product line, or a store that has been burned by a chatbot. You still get the time save of a written first draft.
Autopilot
Routine messages send on their own. Escalations stay in the queue. You measure success by exception volume, not by staring at every “has my order shipped?” thread. Read understanding escalations before you flip the switch.
A practical rollout
- 1Connect Shopify and email. Stay in review mode for 20–50 real tickets.
- 2Fix training wherever you edited a draft (missing policy, wrong tone).
- 3Autopilot WISMO and policy FAQs only.
- 4Keep refunds and “this is damaged” on review until you trust the path.
Frequently asked questions
Is autopilot safe on day one?
Usually no. Run review mode until drafts match your policies, then autopilot routine WISMO and FAQ threads.
What still needs a human in autopilot?
Refunds, chargebacks, legal threats, and anything Taskra marks as low confidence or a complaint.